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  1. Powerpal Support
  2. FAQ

FAQ

Common questions about your Powerpal

  • API - BETA Registration
  • Can I buy and use a Powerpal device outside Australia?
  • Constant Bluetooth Pairing Request
  • How much will Powerpal save me on my energy bills?
  • How does it work?
  • How does Powerpal collect data from my meter?
  • Can I export data from Powerpal and is there an API available?
  • I have an EDMI meter - what is my pulse rate?
  • Can Powerpal be connected to more than one mobile device and can I see data when I'm away from home?
  • I've lost my pairing code, how can I recover it?
  • Does Powerpal work with the old dial meters?
  • Does Powerpal work with three phase meters?
  • Does Powerpal require an electrician for installation?
  • Does Powerpal work with solar?
  • I have solar and the Powerpal app is reporting incorrect usage - what's wrong?
  • Does Powerpal support wholesale energy retail tariffs?
  • I live in a unit with a shared meter room - can I install Powerpal?
  • How accurate is Powerpal? Is it more accurate than clamp style monitors?
  • What is the signal range of Powerpal?
  • If we go on holidays for a week, will the week's data be stored and sent to me when we get home?
  • Will the device support OTA Firmware upgrade in case powerpal needs to fix bugs or enhance features?
  • Does Powerpal need batteries, what battery does it require and what is the operating time?
  • I want to read real-time data, will this impact battery life and how often the data will be sent in this condition?
  • Can I see solar export Power?
  • Does Powerpal work with all electricity meters?
  • Is Powerpal Weatherproof?
  • Limited Product Warranty
  • New electricity time of use schedules from 1 July 2021 for Victorian customers
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