With so many combinations of phone manufacturers and Android versions it's not surprising that some users occasionally run into problems keeping their Powerpal connected to their Android phone.
If you're having difficulty connecting to your Powerpal for the first time, if your phone is repeatedly popping up bluetooth pairing requests, or if you're seeing any other strange connection behaviour in your Powerpal app we recommend following these steps to get your phone into a "clean state" as a first step - we've found that in 90% of cases this will solve the problem!
You won't lose any of your energy data by uninstalling the Powerpal app - it will all be re-synced when you reinstall and reconnect.
1. Check that you are on the most recent version of Android available for your phone
It's possible that you've run into a bug that's been fixed on a new version of the operating system.
2. Uninstall the Powerpal app
Make a note of the pairing code displayed in your app's settings before uninstalling in case you can't find the card that came with your Powerpal later.
3. Remove/unpair the Powerpal device from your phone's bluetooth settings
4. Clear your phone's bluetooth cache
This is often buried in your phone's settings and can be a bit tricky to find - follow the steps in this guide or search for "<MY PHONE MODEL> clear bluetooth cache".
5. Reboot your phone
Always good advice for any unexplained technical difficulties!
6. Reinstall the Powerpal app
7. Connect to your Powerpal via the app
If you've followed these steps successfully and are still having difficulty with your Powerpal please contact us and we'll work with you to solve the problem.