Victorian residents are eligible for free Powerpal (one device per address) under the Victorian government initiative. If you make a booking for Powerpal installation then our installers come to your place and install the device for you. Installation should only be done by Authorised Powerpal installers, because of government requirements.
Some users who are living in an apartment have a common meter box. If this meter box is locked then our installers can’t do an installation. Powerpal installers cannot unlock your meter box.
We would suggest contacting the VESI group or having an electrician contact them. Victorian Power Industry Locks® (VPIL) master keys are controlled by the VESI Group companies and are only available to them.