Peter Neal

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Activity overview

Latest activity by Peter Neal
  • Peter Neal created an article,

    I have an EDMI meter - what is my pulse rate?

    Some meters from EDMI do not have a pulse rate written on the front of the meter, which may require a little trial and error to identify the correct pulse rate to enter into the Powerpal app. The t...

  • Peter Neal created an article,

    Can Powerpal be connected to more than one mobile device and can I see data when I'm away from home?

    While only one device can be directly connected to Powerpal at a time (this is a limitation of the Bluetooth Low Energy protocol) all data is synced from the connected device to the cloud. This mea...

  • Peter Neal created an article,

    I'm renting - am I eligible for a free Powerpal?

    Yes! Provided you meet all other eligibility requirements and have access to your electricity meter then being a tenant does not impact your eligibility to receive Powerpal under the program. Insta...

  • Peter Neal created an article,

    Will the installer modify my electrical panel or turn off my power?

    Absoluetly not! Powerpal connects magnetically and optically to your existing electricity meter and does not require any modifications to your electrical panel or to interrupt your power. If you'd ...

  • Peter Neal created an article,

    What if I need help after the installer has left?

    Most common questions have been answered in the FAQ on our support portal at support.powerpal.net, so check there first to see if your question has already been answered. If you can't find an answe...

  • Peter Neal created an article,

    Am I eligible to receive a free Powerpal under the program?

    All Victorians are eligible to participate in the Victorian Energy Upgrades program! Provided you meet the following criteria we should be able to install a Powerpal for you for free under the sche...

  • Peter Neal created an article,

    Can I request a free Powerpal and install it on my meter myself?

    As the Victorian Energy Upgrades is a government backed program there is strict requirements for how your Powerpal is installed, one of which is that the installation must be undertaken by a regist...

  • Peter Neal created an article,

    What's the catch?

    There isn't one! So long as we have installers available in your area and you meet the government's eligability requirements then you can receive a Powerpal for free, with absolutely no on-going co...

  • Peter Neal created an article,

    Who pays for my Powerpal?

    When you request a free Powerpal's installation under the VEU program an accredited provider (or their representative) under the program will arrange to install your Powerpal for you, completely fr...

  • Peter Neal created an article,

    What is the Victorian Energy Upgrades program?

    The Victorian Energy Upgrades program is a state government initiative helping Victorians cut power bills and reduce greenhouse gas emissions by giving households and businesses access to discounte...